Help

Write to support@kelvo.app and tell us what you tried. Please leave your playlist password out.

How do I add a playlist?

Tap Add a playlist and give it a name first. Have login details from your provider? Fill in the Server URL, Username and Password. Have a link instead? Tap "I have a link instead" to flip the card and paste your M3U link, or tap Choose a file to open an .m3u file from your phone. Kelvo has no channels of its own, so this is where yours come in.

Xtream Codes or M3U: which one do I use?

Use whatever your provider gave you. Xtream Codes is a server URL with a username and password; Kelvo loads one category at a time, so big lists open fast. An M3U link or file is the whole list in one go. Got a link that ends in get.php with your username in it? On the Login details side, Paste a link fills all three fields for you.

What does Kelvo Max add?

The free plan plays one playlist, with ads. Kelvo Max adds as many playlists as you like and switches every ad off. Recall, favorites, Continue watching and the player work the same on both.

How do I switch playlists?

Tap the playlist pill at the top of Home, or open Settings and then Playlists, and tap the one you want. Each playlist keeps its own favorites, Continue watching and Recall trail, so flipping between them loses nothing. Holding more than one playlist needs Kelvo Max.

How do favorites work?

Tap the heart on a channel, film or series. Your favorites show on Home and under Favorites in All sections. Tap the heart again to take one off; Undo puts it right back.

Can I pick up a film where I stopped?

Yes. Kelvo remembers where you left every film and episode. Find them under Continue watching on Home, or open the title and choose Resume, or Start over from the beginning.

What is the Recall key?

It's the "last" key from a TV remote. In the player, tap Recall to jump straight back to what you were watching before; tap it again to flip back. A double tap on the far left edge of the video does the same. Hold Recall to pin the two as a pair: the key then shows A ⇄ B and flips between just those two until you tap Clear pair.

What is the Recall trail?

The last 12 things you played in this playlist, newest first: channels, plus films and episodes at the spot you left them. Find it in the Back to row on Home and in All sections, or tap the Trail key in the player. Tap any stop to go straight back.

A channel buffers or won't play

Kelvo already tries the stream's other format by itself when one stalls. If it still struggles, check your connection or move closer to the Wi-Fi, try another channel to see whether it's just that one, and close Kelvo on other devices: many providers allow only one or two streams at a time. If nothing plays at all, your subscription may have ended, so check with your provider.

Some channels or films are missing

Kelvo shows exactly what your provider sends, nothing added and nothing hidden. Open All categories to search every category by name. If something is still missing, it isn't in your playlist, and your provider is the one to ask.

How do I restore Kelvo Max?

Open Settings and tap Restore purchases while signed in with the Apple ID you bought it with. On the same phone, Kelvo Max usually comes back on its own, even after a reinstall. To cancel or change the subscription, go to your App Store account settings.